shipping & delivery
How will I know when my order has shipped?
When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.
How soon will I receive my order?
Orders ship between 1-3 business days of the order date. Transit time (for orders shipping within the USA) averages 2-6 days; orders are typically shipped via USPS or UPS. Please allow approximately 7-10 days from the time your order is placed to the day it is received. International orders can take up to 4 weeks to be delivered. If you are interested in Express shipping, please contact us for a quote.
Do you ship internationally?
International countries we currently ship to are: Canada, Australia, Belgium, Denmark, France, Germany, Italy, Japan, Netherlands, Norway, Portugal, Spain, Ukraine, Sweden, Switzerland. If your country is not on this list and you would like to place an order, please contact us for more information. Please note we are unable to ship to the United Kingdom.
I'm located outside of the US. Will I be charged customs fees?
Unfortunately we have no way of knowing if international orders will be charged customs fees. We have no control over international customs, and therefore are not responsible for any additional fees that may be incurred.
payment & ordering
What is your privacy policy?
We will never sell or give out any information you provide us, to anyone. No one wants a spam clogged inbox (including us). You can review our complete privacy policy here.
Is my credit card information protected?
Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.
What payment methods do you accept?
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal or Shop Pay.
Do you offer gift wrap?
Yes! Select items are eligible for gift wrapping — if an item is eligible, there will be an "Add gift wrap" check box below the add to cart button. You can also include a gift receipt with a personal note instead of/in addition to gift wrap. On the shopping cart page (before you begin the rest of checkout) is a checkbox to indicate you'd like a gift receipt, and a text box where you can include a note to the recipient.
everything else
Do you offer trade accounts?
At this time we do not offer trade accounts or trade discounts. All purchase orders should be made through our website like a typical D2C purchase.
I make a product that I think would be perfect at LEIF. Who do I contact?
We always welcome emails about products that you'd love to see sold on LEIF, whether it be your own or otherwise. Please send all product pitches to hello@leifshop.com. Pro tip: make sure to include a linesheet if you'd like your products to be taken into consideration.
Can I use your product images on my blog/social media?
Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!
Do you have a brick & mortar location?
We have two brick & mortar locations in Brooklyn, New York.
Our original home & gift location, focused on home decor, is located at 99 Grand Street between Berry & Wythe.
Our home & woman location featuring women's apparel is located at 319 Graham Avenue.
Both locations can be easily accessed from the L train line at the Bedford and Graham Avenue stops.
Home & Gift: 99 Grand Street, Brooklyn NY 11249.
Home & Woman: 319 Graham Avenue, Brooklyn NY 11211.